With the rise of digitalization, dependency on mobile data connectivity for everything from booking a cab, flight or hotel to ordering food & medicines or to making financial transactions is increasing day by day and playing a crucial role in business operations. This becomes even more crucial in emerging economies where people have adapted to new ways of making payments through mobile wallets but often find mobile data connectivity to be poor. How do companies address this challenge, specially when their application is a messaging app or a mobile wallet app that requires them to provide uninterrupted services to their consumers?
In today’s digitally connected world, customers for example, make lot of payments via their smartphones on daily basis which is backed by mobile data connectivity but if they are in a location where mobile data connectivity is poor then this becomes a challenge. For businesses like mobile wallets, this is a complete loss, not just because they are operating in highly competitive business landscape but customer frustrations can lead to increase in churn rate too.
For implementation of a seamless service, you can not only rely on mobile data connectivity but you need to think about alternate connectivity solutions that exist today.
Alternate connectivity solutions to drive the profit!
Tel Q Global has spent years in research & development to bring two-way sms number solutions that can get your mobile applications talking to your customers even without mobile data connectivity.
What are two-way sms numbers?
Two-way sms numbers are short codes and long codes that can be used to receive & send messages between a business & its customer using the same sender id. A long code is essentially a 10-digit phone number used to send and receive sms while a short code is a five-digit or six-digit number that is meant for high-volume messaging. It is one of the most efficient and robust mode of communication that elevates the level of customer engagement to multi folds.
How do two-way sms numbers work?
To engage in two-way sms conversations with your customers, you’ll first need to obtain a long code or short code. These numbers are not associated with a mobile device and are intended as virtual address for your applications. By using these codes, businesses can send messages to customers when they want to receive a response that provides them with actionable next steps.
How do two-way sms numbers solve the above problem?
Businesses can now built-in these short codes & long codes in their mobile applications so that whenever there is a loss of signal or mobile data connectivity in an area, the mobile app triggers a command activating these codes. The message that was originally intended to go via app now goes as a sms through this short code or long code which is then received by the content delivery network (cdn) of the business. The cdn of business on receiving the sms promptly replies back using the same channel to let customer know that their transaction is completed.
Tel Q Global: A leader in global virtual numbers
With two-way sms numbers in more than 90 countries, Tel Q Global opens up the possibilities to address all such challenges that are faced by businesses everyday due to poor mobile data connectivity. If you are a business that faces similar challenges, then talk to us & we’ll help you fix it! Our range of other global virtual numbers like local, tollfree & mobile in 180+ countries have helped various businesses like conferencing, customer support & cloud communications reinvent themselves!